Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI
Azure-native Teams Integration
Calls originate, stay, and end in Teams
Built-in
Conversational AI
Microsoft Cognitive Services included
Usage-based
Pricing
Unlimited number of agents
Fast & Scalable
Create new contact center tenants in less than a day
Microsoft Teams Contact Center
Omnichannel customer experience for your main customer service desk & departments beyond the contact center.
Trust the reliability that comes with being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection.
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Multi-tenancy
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Automatic Call Distribution
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Intelligent Routing
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Voice, Email & Webchat Customer Interactions
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Real-time & Historical Analytics
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CRM Integration
Self-Service IVA & Conversational IVR
Conversational AI & API requests enable you to automate any service scenario for your customers.
The Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls.
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Pre-trained Conversational AI (NLU, TTS, & STT)
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API Extensions
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No-code Call Flow Designer
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Built-in Microsoft Cognitive Services
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Real-time IVR Reports
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CRM & Database Dips
Conversational Auto-Attendant
Natural Language Understanding guides your callers to reach any company contact or department.
Enable advanced AI to confidently handle and route calls the first time. The Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue.
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Microsoft Teams Presence-based Routing
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14 Languages Options
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Built-in Voicemail & Notifications
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Company Address Book Sync
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Call Hunting Across Devices
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Custom Company Vocabulary
Omnichannel Experience
Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents.
Meet your customer’s expectations of a consistent and integrated experience across voice and digital channels. Multitask across channels from a single screen and manage agents queue availability based on customer demands and agent skills.
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One-screen Agent Experience
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Channel-specific Agent Availability
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App + Desktop Push Notifications
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Intelligent Digital Interaction Routing
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Conversational History
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Supervisor Flag & Monitor
Agent & Supervisor Experience
Perfect every stage of the customer journey with end-to-end control of your contact center operations.
Keep every customer conversation in one place by integrating live customer contextual data and IVR details for agents. Take full control of the contact center with real-time reskilling and requeuing, live monitoring, create new contact center tenants, and change operating hours – all under your control.
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Supervisor Live Monitoring
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Agent & Supervisor Teams Apps
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Customer Interaction Context
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Real-time Statistics
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On the Fly Supervisor Controls
