Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI
Azure-native Teams Integration
Calls originate, stay, and end in Teams
Built-in
Conversational AI
Microsoft Cognitive Services included
Usage-based
Pricing
Unlimited number of agents
Fast & Scalable
Create new contact center tenants in less than a day
Microsoft Teams Contact Center
Omnichannel customer experience for your main customer service desk & departments beyond the contact center.
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Trust the reliability that comes with being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection.
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Multi-tenancy
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Automatic Call Distribution
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Intelligent Routing
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Voice, Email & Webchat Customer Interactions
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Real-time & Historical Analytics
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CRM Integration
Self-Service IVA & Conversational IVR
Conversational AI & API requests enable you to automate any service scenario for your customers.​
​The Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls.
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Pre-trained Conversational AI (NLU, TTS, & STT)
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API Extensions
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No-code Call Flow Designer
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Built-in Microsoft Cognitive Services
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Real-time IVR Reports
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CRM & Database Dips
Conversational Auto-Attendant
Natural Language Understanding guides your callers to reach any company contact or department.​
​Enable advanced AI to confidently handle and route calls the first time. The Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue.
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Microsoft Teams Presence-based Routing
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14 Languages Options
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Built-in Voicemail & Notifications
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Company Address Book Sync
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Call Hunting Across Devices
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Custom Company Vocabulary
Omnichannel Experience
Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents.
​Meet your customer’s expectations of a consistent and integrated experience across voice and digital channels. Multitask across channels from a single screen and manage agents queue availability based on customer demands and agent skills.
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One-screen Agent Experience
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Channel-specific Agent Availability
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App + Desktop Push Notifications
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Intelligent Digital Interaction Routing
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Conversational History
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Supervisor Flag & Monitor
Agent & Supervisor Experience
Perfect every stage of the customer journey with end-to-end control of your contact center operations.
​Keep every customer conversation in one place by integrating live customer contextual data and IVR details for agents. Take full control of the contact center with real-time reskilling and requeuing, live monitoring, create new contact center tenants, and change operating hours – all under your control.
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Supervisor Live Monitoring
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Agent & Supervisor Teams Apps
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Customer Interaction Context
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Real-time Statistics
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On the Fly Supervisor Controls
